Privacy Policy

Introduction

At Kilsar (“we,” “us,” or “our”), we are dedicated to protecting your privacy and ensuring the securityof your data. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit kilsar.com or use any of our AI-powered maintenance solutions and related services. We are committed to transparency and want you to understand the choices you have regarding your information. By accessing or using our website and services, you agree tothe terms outlined in this policy.

Information We Collect

When you interact with our website or use our services, we may collect a variety of information toprovide you with the best possible experience. This may include personal information such as your name, email address, phone number, job title, company name, and any other details you provide during registration, account creation, or when contacting us. We also collect usage data, whichrefers to information about how you interact with our website and services. This includes your IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data.

Additionally, we may collect technical andoperational data that you upload or enter into our platform, such as maintenance records, technicaldocumentation, files, and communications with our AI assistant. To improve your experience, weuse cookies and similar tracking technologies to remember your preferences, analyze site traffic, and tailor content to your interests. You can manage your cookie preferences at any time throughyour browser settings.

How We Use Your Information

We use the information we collect for a variety of business purposes. Primarily, your data enables us to provide, operate, and maintain our services, ensuring they function smoothly and efficiently. We use your information to personalize your experience, such as remembering your preferences and tailoring our services to your needs. Communication is another key use of your data; we may contact you with service updates, technical support, responses to your inquiries, or marketing communications if you have opted in.

We analyze usage data to understand how our services are used, identify trends, and make improvements to our features, security, and overall user experience. Your information also helps us comply with legal obligations, resolve disputes, and enforce our terms and policies. We are committed to using your data responsibly and only for the purposes described in this policy.

AI and Data Processing

Kilsar's solutions are powered by advanced Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies. When you interact with our AI assistant, your data is processed to enable intelligent responses, automate complex maintenance tasks, and generate predictive analytics that help you make informed decisions.

Our AI uses contextual awareness to deliver relevant insights and recommendations based on your organization's unique data and history. We continuously improve the performance and accuracy of our AI models by analyzing anonymized usage data, but we do not use your information to train third-party AI systems unless you have given explicit consent. Your privacy and data security are at the core of our approach to AI-driven solutions.t

We take your privacy seriously and do not sell your personal information to third parties. In certain circumstances, we may share your information with trusted service providers who support our operations, such as cloud hosting, analytics, customer support, and security services.

These providers are contractually obligated to protect your data and may only use it to perform services on our behalf. We may also disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Kilsar, our users, or others. In the event of a business transaction, such as a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, subject to the protections outlined in this policy.

Data Security

Protecting your information is a top priority for us. We implement a range of industry-standard security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, secure access controls, regular security assessments, and employee training on data protection best practices.

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We encourage you to use strong passwords and to take steps to protect your own information when using our services.

Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete your data; to object to or restrict certain processing activities; to withdraw your consent at any time; and to request a copy of your data in a portable format.

We respect your choices and will respond to your requests in accordance with applicable laws. To exercise your rights or update your preferences, please contact us at [insert contact email]. We may need to verify your identity before processing your request to ensure the security of your information.